PRIVACY NOTICE

This Privacy Notice for Galaxy Home Health LLC (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://galaxyhhco.com/ or any website of ours that links to this Privacy Notice.
  • Use our Services, including our home health care programs and related services.
  • Engage with us in other related ways, including marketing, events, appointments, consultations, or communications.

Galaxy Home Health LLC provides home health care services designed to support individuals in the privacy and comfort of their own homes. Our services include skilled nursing, speech therapy, medical social work, physical therapy, occupational therapy, home health aide services, and other related care services. We strive to provide compassionate, personalized care based on the needs of our clients.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@galaxyhhco.com.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by reviewing the sections below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? Some information may be considered “special” or “sensitive” in certain jurisdictions. We may process sensitive personal information when necessary, with your consent, or as otherwise permitted by applicable law.

Do we collect any information from third parties? We do not intentionally collect personal information from third parties except where necessary to provide, coordinate, administer, or support our Services or as otherwise permitted by applicable law.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, maintain security, prevent fraud, and comply with applicable laws. We may also process your information for other purposes with your consent.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties, such as service providers, contractors, health care professionals, or other parties when necessary to provide or support our Services or as required or permitted by law.

How do we keep your information safe? We have appropriate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

What are your rights? Depending on where you are located, applicable privacy laws may provide you with certain rights regarding your personal information.

How do you exercise your rights?
You may contact us using the information provided in the “How Can You Contact Us About This Notice?” section below to request access, correction, deletion, or other actions regarding your personal information.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  5. HOW LONG DO WE KEEP YOUR INFORMATION?
  6. HOW DO WE KEEP YOUR INFORMATION SAFE?
  7. DO WE COLLECT INFORMATION FROM MINORS?
  8. WHAT ARE YOUR PRIVACY RIGHTS?
  9. CONTROLS FOR DO-NOT-TRACK FEATURES
  10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
  14. SMS TERMS AND CONDITIONS
  15. SMS and Mobile Information Privacy

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about Galaxy Home Health LLC, request our Services, participate in activities on our Services, request an appointment or consultation, communicate with us, or otherwise contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

The personal information we collect may include:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Contact preferences
  • Billing addresses
  • Information provided through contact or appointment request forms
  • Information necessary to coordinate or provide requested Services
  • Information provided by patients, family members, responsible parties, caregivers, or authorized representatives
  • Other information you voluntarily provide to us

Health Information

Because Galaxy Home Health LLC provides health care services, we may receive or process health-related information when necessary to provide, coordinate, administer, or support Services.

Health information may include information relating to:

  • Medical conditions
  • Treatment
  • Care plans
  • Medications
  • Nursing services
  • Therapy services
  • Health assessments
  • Other information necessary for the provision or coordination of health care services

We process health information in accordance with applicable laws and regulations governing health information and our obligations as a health care provider.

Sensitive Information

When necessary, with your consent or as otherwise permitted by applicable law, we may process categories of sensitive information.

Sensitive information may include:

  • Health information
  • Information about a person’s sex life or sexual orientation
  • Information revealing religious or philosophical beliefs
  • Social Security numbers or other government identifiers
  • Other information considered sensitive under applicable law

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, maintain security, prevent fraud, and comply with applicable laws. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with us and the Services, including:

To deliver and facilitate delivery of Services We may process your information to provide you with requested home health care and related Services.

To coordinate care We may process personal and health-related information when necessary to coordinate services with patients, family members, responsible parties, caregivers, physicians, therapists, nurses, and other authorized health care professionals.

To send administrative information We may process your information to send you details about appointments, Services, changes to our terms and policies, service-related information, and other administrative communications.

To respond to inquiries We may process your information when you contact us with questions, requests, appointment inquiries, or other communications.

To request feedback We may process your information when necessary to request feedback and to contact you regarding your experience with our Services.

To protect our Services We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To evaluate and improve our Services We may process information when necessary to identify usage trends, evaluate the effectiveness of our Services and communications, and improve our website, Services, and user experience.

To comply with legal obligations We may process your information to comply with applicable laws, regulations, legal requests, court orders, governmental requirements, and other legal obligations.

To protect rights and safety We may process information when necessary to protect the rights, safety, property, health, or well-being of our clients, employees, visitors, or other individuals.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with certain third parties.

We may need to share your personal information in the following situations:

Health Care Providers and Care Coordination We may share information with physicians, nurses, therapists, medical professionals, caregivers, or other authorized health care providers when necessary to provide or coordinate health care services.

Service Providers We may share information with vendors, contractors, technology providers, administrative service providers, billing providers, communication providers, or other service providers who assist us in operating our business and providing our Services.

Legal Requirements We may disclose information when required or permitted by applicable law, regulation, court order, subpoena, governmental request, or other legal process.

Safety and Fraud Prevention We may share information when necessary to investigate, prevent, or take action regarding suspected fraud, abuse, illegal activity, security threats, or situations involving potential harm to individuals.

Business Transfers We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, reorganization, or transfer of all or a portion of our business to another company.

We require appropriate safeguards where applicable and do not authorize service providers to use personal information for purposes inconsistent with the services they provide to us.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and similar tracking technologies to collect and store information.

We may use cookies and similar tracking technologies, such as web beacons, pixels, tags, and analytics technologies, when you interact with our website.

These technologies may help us:

  • Maintain the security of our website
  • Prevent crashes and errors
  • Fix technical issues
  • Remember preferences
  • Understand how visitors use our website
  • Improve website functionality
  • Measure website performance
  • Analyze traffic and usage patterns
  • Improve our Services and communications

Third-party service providers may also use tracking technologies for analytics, advertising, or other purposes where permitted by applicable law.

You can generally configure your browser to reject or remove cookies. However, if you choose to reject cookies, certain features of our website may not function properly.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including to provide Services, comply with legal and regulatory requirements, resolve disputes, maintain business records, and enforce agreements.

Health information may be retained for periods required by applicable federal and state health care laws and regulations.

When we have no ongoing legitimate business need to process your personal information, we may delete, anonymize, or securely store the information until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through appropriate organizational and technical security measures.

We have implemented reasonable technical, administrative, and organizational safeguards designed to protect the personal information we process.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will never be able to defeat our security measures and improperly collect, access, steal, or modify your information.

Although we will do our best to protect your personal information, transmission of information to and from our Services is at your own risk.

You should only access our Services within a secure environment and should protect your account credentials and other personal information.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect personal information from or market our Services directly to children where prohibited by applicable law.

Our Services are intended to be used in accordance with applicable health care requirements and may involve individuals of different ages depending on the Services provided.

Where applicable, parents, guardians, or authorized representatives may provide information on behalf of a minor.

If you believe that a minor has provided personal information to us without appropriate authorization, please contact us at:

info@galaxyhhco.com

We will take reasonable steps to address the situation in accordance with applicable law.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location and applicable law, you may have certain rights regarding your personal information.

Depending on applicable federal and state privacy laws, you may have rights that include:

  • The right to know whether we process your personal information
  • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of certain personal information
  • The right to obtain a copy of certain personal information
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of certain marketing communications
  • The right to request information about how your personal information is used or disclosed
  • The right to submit a complaint regarding our privacy practices

These rights are not absolute and may be limited by applicable law.

Withdrawing Your Consent

If we rely on your consent to process personal information, you may withdraw your consent at any time, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing that occurred before consent was withdrawn.

Opting Out of Marketing Communications

You may unsubscribe from marketing and promotional communications at any time by contacting us using the information provided below.

We may continue to send service-related communications that are necessary to administer your Services, respond to your requests, provide appointment information, or communicate important service-related information.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting.

At this time, there is no universally accepted technical standard for recognizing and implementing DNT signals.

Accordingly, our website may not respond to all DNT browser signals or similar mechanisms.

If applicable laws require us to recognize or honor a particular browser-based privacy signal, we will comply with those requirements.

Global Privacy Control

Where required by applicable law, we may recognize and honor Global Privacy Control (“GPC”) signals as a request to opt out of certain processing activities.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. Depending on the state in which you reside, you may have certain rights regarding your personal information.

These rights may include:

  • Right to know whether personal information is being processed
  • Right to access personal information
  • Right to correct inaccurate personal information
  • Right to request deletion of personal information
  • Right to obtain a copy of personal information
  • Right to non-discrimination for exercising privacy rights
  • Right to opt out of certain processing activities where applicable

These rights may be subject to exceptions and limitations under applicable law.

Categories of Personal Information We May Collect

Depending on how you interact with us, we may collect categories of personal information such as:

A. Identifiers

Examples may include:

  • Name
  • Postal address
  • Telephone number
  • Mobile number
  • Email address
  • Online identifier
  • IP address
  • Account information

B. Personal Characteristics

Depending on the circumstances and applicable law, this may include information such as age or date of birth.

C. Commercial Information

Where applicable, this may include billing, transaction, or payment-related information.

D. Biometric Information

Where applicable and legally permitted, biometric information may be processed for legitimate business or security purposes.

E. Internet or Other Network Activity

This may include:

  • Browsing history
  • Search history
  • Interactions with websites
  • Device information
  • Website usage information

F. Geolocation Data

Where applicable, we may process location information provided by your device or browser.

G. Audio, Electronic, Visual, or Similar Information

This may include photographs, recordings, or other electronic information where collected in connection with our business activities and permitted by law.

H. Professional or Employment Information

If you apply for employment with us, this may include:

  • Job title
  • Work history
  • Professional qualifications
  • Employment information

I. Education Information

Where applicable, this may include educational or training information provided as part of employment or service-related activities.

J. Inferences

We may create reasonable inferences from information collected to understand preferences, service needs, or interactions with our Services.

K. Sensitive Personal Information

Depending on the circumstances, this may include:

  • Health information
  • Government identifiers
  • Certain biometric information
  • Other sensitive information protected under applicable law

We only collect, use, or disclose sensitive personal information as permitted by applicable law or with appropriate consent where required.

Sources of Personal Information

We may collect personal information from:

  • You directly
  • Your authorized representative
  • Family members or responsible parties
  • Health care providers
  • Physicians and other professionals involved in your care
  • Service providers
  • Our website and online forms
  • Other sources as permitted or required by applicable law

How We Use and Share Personal Information

We use and disclose personal information for the purposes described in this Privacy Notice, including providing and coordinating Services, communicating with you, operating our business, complying with legal obligations, and protecting health and safety.

Will Your Information Be Shared With Anyone Else?

We may disclose personal information to service providers, contractors, health care professionals, and other parties when necessary to provide or support our Services, as described in this Privacy Notice, or as required or permitted by law. We may also disclose information when necessary to protect our legal rights, comply with legal requirements, prevent fraud, or address safety concerns.

Your Rights

You may have rights under applicable U.S. state privacy laws. These rights are not absolute and may be limited in certain circumstances.

How to Exercise Your Rights

To exercise applicable privacy rights, please contact us using the contact information below. We may need to verify your identity before processing certain requests.

Request Verification

Upon receiving your request, we may need to verify your identity to determine that you are the individual about whom we maintain information.
We will only use information provided for verification purposes as permitted by applicable law.If we cannot verify your identity using information already maintained by us, we may request additional information for security and fraud-prevention purposes.

Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.We may require proof that the agent has been authorized to act on your behalf.

Appeals

If we decline to take action regarding your privacy request where an appeal right is provided by applicable law, you may contact us to appeal the decision.We will review your appeal and provide a response as required by applicable law.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this Privacy Notice as necessary to remain current and comply with applicable laws.

We may update this Privacy Notice from time to time.

The updated version will be indicated by an updated “Last Updated” date at the top of this Privacy Notice.

If we make material changes to this Privacy Notice, we may notify you by prominently posting a notice on our website or through another appropriate method.

We encourage you to review this Privacy Notice periodically to stay informed about how we protect your personal information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Notice, you may contact us using the following information:

Galaxy Home Health LLC

25567 E 4th Ave
Aurora, CO 80018
United States

Email: info@galaxyhhco.com
Phone: 720-484-5706
Fax: 720-222-6400

Website: https://galaxyhhco.com/

Galaxy Home Health’s website currently lists the same business address and contact information.

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on applicable law, you may have the right to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of certain information, or withdraw consent where applicable.

To submit a privacy request, please contact us at:

Email: info@galaxyhhco.com

Please include enough information for us to understand your request and, where required, verify your identity.

We will review and respond to requests in accordance with applicable laws and regulations.

Certain information may be retained when required or permitted by law, including information necessary for health care records, legal compliance, billing, regulatory requirements, dispute resolution, fraud prevention, or other legitimate purposes.

14. SMS TERMS AND CONDITIONS

By opting in to receive SMS messages from Galaxy Home Health LLC, you agree to receive text messages from Galaxy Home Health LLC regarding our home health care Services and related communications.

SMS messages may include, but are not limited to:

  • Appointment reminders
  • Appointment scheduling or confirmation
  • Care-related notifications
  • Service updates
  • Schedule updates
  • Enrollment or registration updates
  • Responses to your requests or inquiries
  • Information related to requested Services
  • Administrative communications
  • Other important service-related communications

Message Frequency

Message frequency varies based on your interactions with Galaxy Home Health LLC, your appointments, Services, requests, and other communications.
You may receive multiple messages depending on your activity and the Services you use.

Message and Data Rates

Message and data rates may apply. Your mobile carrier’s standard messaging and data rates may apply.
Galaxy Home Health LLC is not responsible for carrier charges.

How to Opt Out

You can stop receiving SMS communications at any time by replying STOP to any SMS message from Galaxy Home Health LLC.
After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.

You may continue to receive essential non-SMS communications or service communications through other channels where appropriate.

How to Get Help

For help with SMS messages, reply HELP to any SMS message from Galaxy Home Health LLC.
You may also contact us at
Email: info@galaxyhhco.com
Phone: 720-484-5706

You may visit:
https://galaxyhhco.com/
for additional information.

15. SMS and Mobile Information Privacy

Galaxy Home Health LLC respects the privacy of individuals who provide their mobile phone numbers and opt in to receive SMS messages from us.

Galaxy Home Health LLC will not sell or share mobile phone numbers, SMS opt-in data, SMS consent information, or text messaging originator opt-in data and consent information with third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in data and consent information will only be used for the purposes for which the individual provided consent, including sending service-related text messages from Galaxy Home Health LLC.

We may share information with service providers, contractors, or other third parties only when reasonably necessary to provide, operate, or support our SMS communications or when required or permitted by law.

Such service providers are not authorized to use SMS opt-in information for their own marketing or promotional purposes.

Consent

By providing your mobile phone number and opting in to receive SMS messages, you acknowledge that you have read and agree to these SMS Terms and Conditions and this Privacy Notice.

You may withdraw your SMS consent at any time by replying STOP to any SMS message.

CONTACT INFORMATION

Galaxy Home Health LLC
25567 E 4th Ave
Aurora, CO 80018
United States

Email: info@galaxyhhco.com
Phone: 720-484-5706
Fax: 720-222-6400
Website: https://galaxyhhco.com/

Galaxy Home Health LLC is committed to protecting the privacy and confidentiality of personal information and providing services in accordance with applicable laws and regulations.